Reference no: EM132809097
1.What performance standards or Key Performance Indicators (KPIs) would you expect from a waiter?
2.What performance standards or Key Performance Indicators (KPIs) would you expect from the front desk person at a five-star hotel?
3. Give a brief outline of the following performance management methods:
Essay method:
Critical incident method:
External appraisal:
Management by Objective (MBO):
Behaviourally anchored rating system (BARS):
4. Explain how Equal Opportunity Employment will need to be taken into account in a staff appraisal system:
5. What are the basic principles of Equal Opportunity Employment?
6. What are six important principles of 'Active Listening' that should be taken into account when conducting a staff appraisal?
7. A staff member has been performing to a very high standard over the last two months. How would you word this to them in a staff appraisal?
8. Explain two benefits of getting the team member to conduct a self-review before their appraisal:
9. You are preparing for a staff appraisal. The staff member is a cook who has been working in an a la carte kitchen and has been with the company for three years. What signs would give you an indication that you identified needs for further coaching?
10. A waiter has been with your business for six months and has been displaying consistent poor performance. How would you prepare for this appraisal?
11. How can you monitor the ongoing performance of a staff member?
12. Why is it important to provide colleagues with feedback?
13. Explain the difference between confirming feedback and corrective feedback:
14. Explain the benefits of recognition and rewards system for the workplace:
15. What are five some questions that can help you to identify a decline in workplace performance?
16. How can you follow up with a colleague after a counselling session? Why is this step important?
17. List the five steps (according to the student resource) involved in the counselling process:
18. Briefly explain how you would conduct a performance appraisal:
19. List two performance management records which would need to be archived: