Reference no: EM133224261

Can you please answer the following question?

1.Domino s responded to their Boogergate crisis by communicating through which outlet?

• Newspaper ads
• Television ads
• Radio ads
• A YouTube video
• Billboards

2. building___involves a collective agreement by members of the organization on its mission and goals.

• Systems thinking
• Personal mastery
• Mental models
• Shared vision
• Team learning

3. _____ hinders an organization from learning from a crisis because it blames the crisis on another party, thus deflecting attention away from the core problem."

• A status quo-seeking culture
• Analyzing failure
• Scapegoating
• Information asymmetry
• An overreliance on programmed decisions

4. the spokesperson for the organization may need to appear on camera for interviews and recordings.

Which delivery style should not be used on camera?

• The spokesperson should maintain eye contact at least 60% of the time.
•  The spokesperson should use hand gestures to emphasize a point
• The spokesperson should use a monotone voice infection
• The spokesperson should change facial expressions
• The spokesperson should avoid verbal disfluencies.

5. a growing body of research indicates that ______ is the most important social media tool that should be monitored.

• Facebook
• Youtube
• Instagram
• Twiter
• Linkedln

6. the ___ stage is when the crisis management team would be looking for warning signals that were missed or new threats in the external environment.

• Landscape survey
• Strategic planning
• Crisis management
• Organizational learning
• Single-loop learning

7. ____ is the detection and correction of an error without changing the basic underlying organizational norms.

• Information asymmetry
• Single-loop learning
• double-loop learning
• Systems thinking
• Scapegoating

8.  the main purpose for post-crisis evaluation of communication effectiveness is to determine:

• How much it costs
• "Which communication actions were effective, and which were not."
• The identification of new problems in the crisis management landscape
• How the crisis developed
• The best ways to prevent the crisis from occurring in the future.

9.  _____ is the process of detecting and correcting errors.

• Organizational learning
• Systems thinking
• Personal mastery
• Building shared vision
• Knowledge management

10. Some mangers insist that a crisis cannot happen to their organization. Their thinking is that the truly devastating crisis events will only take place at other firms. This form of thinking is an example of:

• Systems thinking
• Building shared vision
• A mental model
• Personal mastery
• Team learning

11. "in assessing degrees of success in crisis learning, failure outcomes would be most closely associated with which of the following?"

• No learning occurs in the organization after the crisis.
• The organization continues to make the same mistakes when similar crises occur.
• The organization is reactive or unwilling to learn
• All of the above are associated with failure outcomes
• Only a and c are associated with failure outcomes.

12.  a mold outbreak in a university building can result in many departments at that university working together to manage the crisis and redistributing classrooms and offices to other parts of the campus. This example illustrates:

• A culture of scapegoating
• Too many programmed decisions
• Information asymmetry
• Recognizing the presence of interdependence in the organization
• A mental model

13. Which statement below is FALSE in regard to social media and crisis communications?

• Social media tools should be part of the crisis communications plan
• "Communication response time should be in minutes, several hours at the most."
• Organizations should monitor the internet for potential problems that could affect them.
• Communications should be directed primarily at journalists instead of a wide audience.
• Search engine optimization programs should be utilized.

14. "after Hurricane Katrina, Tulane University s hospital learned which of the following items about communications?"

• Cell phones may not work after a disaster such as a hurricane
• Making phone calls across town was more difficult than making calls over a long distance
• Cell phone users seeking to call area codes outside of the disaster area might work better than calling areas codes inside the disaster area.
• Amateur radio operators can often fill the void when other types of communication do not work
• All of the above items were discovered to be true after the hurricane

15. the use of pepper spray by university police on a group of non-violent protestors at the university of California-Irvine (2011) was an example of:

• Resources not being deployed effectively
• Improvements that were needed in the crisis communication function
• Not building a system with feedback
• Not having enough redundancy in the day-to-day operations of the company
• Not taking advantage of new types of crisis training

16.  Which of the following guidelines for a news conference is FALSE?

• The spokesperson should always report the truth
• The spokesperson should seek to develop rapport and be candid with members of the media
• The spokesperson should continually train, practice, and rehearse
• The spokesperson should avoid using technical experts to clarify a point or detail
• The spokesperson should maintain a sense of calm and concern

17. "Kryptonite maker of heavy duty (and expensive) locks for bicycles faced a crisis when:"

• A youtube video showed how the lock could be opened with a Bic pen.
• Its CEO was hit and killed by a car while riding his bicycle
• It number of retailers refused to sell their locks because they were made in China
• It was discovered that an ordinary house key could open the locks
• The company was found to have ties with terrorists

18. "according to situational crisis communications theory (SCCT), crises in the victim cluster should use which type communication strategy?"

• Denial
• Diminishment
• Rebuilding
• Bolstering
• Preventable

19. During the crisis, the spokesperson for the organization that is to address the local media should be:"

• The CEO
• The person on the CMT who is experienced in addressing the media and trained to do so.
• The CMT leader
• The human resource manager
• The head of marketing

20. which statement concerning sensemaking false?

• Social media posts are attempts to describe, rationale, and weigh-in on an event that has occurred."
• The challenge for users of social media is to make sense of all of the posts about a crisis.
• Many posts are merely reactions to an event, not necessarily reasoning statements.
• Social media users rarely use short-cuts to simplify decision-marking
• The typical social media user often uses heuristics to process the vast amount of information before them.