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Big or little quality-quality control vs business culture

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Reference no: EM132892034

Instructions to access the Article:

Use the below link to access the article: "Big or Little Quality: Quality Control vs. Business Culture"

https://www.qualitymag.com/articles/96314-big-or-little-quality-quality-control-vs-business-culture

In this aforementioned article "Big or Little Quality: Quality Control vs. Business Culture", the author discussed the view of quality as a tool for operational improvement as a part of the corporate culture.

Read the article and answer the following questions:

1. To which extent do you agree with the author's view in terms of leaders' critical role in reinforcing the quality culture and gaining its payback on companies` operations? Clarify your thoughts with acceptable reasons. (Marks 2 )

2. The author indicates the importance of using appropriate language among quality professionals and business management. Discuss this notion from your own point of view.

Reference no: EM132892034

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