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Instructions to access the Article:
Use the below link to access the article: "Big or Little Quality: Quality Control vs. Business Culture"
https://www.qualitymag.com/articles/96314-big-or-little-quality-quality-control-vs-business-culture
In this aforementioned article "Big or Little Quality: Quality Control vs. Business Culture", the author discussed the view of quality as a tool for operational improvement as a part of the corporate culture.
Read the article and answer the following questions:
1. To which extent do you agree with the author's view in terms of leaders' critical role in reinforcing the quality culture and gaining its payback on companies` operations? Clarify your thoughts with acceptable reasons. (Marks 2 )
2. The author indicates the importance of using appropriate language among quality professionals and business management. Discuss this notion from your own point of view.
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