Reference no: EM132416089

Question 1. Core benefits, optional benefits, and other benefits are the three categories of ______ reinforcers.

A. neutral

B. secondary

C. primary

D. immediate

Question 2. Hector is secure in dealing with others. He is relaxed and doesn't often get angry. Because of this, his boss often selects him to deal with crisis situations. Hector ranks high on which of the Big Five personality factors?

A. emotional stability

B. openness

C. agreeableness

D. conscientiousness

Question 3. Which of the following is NOT a characteristic of information in political decision making?

A. It is often piecemeal and based on informal communication.

B. It is defined by what stakeholders deem important.

C. It is objective.

D. It is subjective.

Question 4. The richness of a media message is highest when

A. the speed of personalized feedback is fast and there are few cues and language used.

B. the speed of personalized feedback is slow and there are a variety of cues and language used.

C. the speed of personalized feedback is fast and there are a variety of cues and language used.

D. the speed of personalized feedback is slow and there are few cues and language used.

Question 5. The prevailing view of a transactional leader is that it is better to question ourselves than to leave all of the questioning about us to our competitors.

True

False

Question 6. According to self-determination theory, autonomy, relatedness, and proximity are the three psychological needs everyone needs to be fulfilled in order to be motivated.

True

False

Question 7. The _____ style of conflict management refers to behaviors at an intermediate level of cooperation and assertiveness.

A. avoiding

B. collaborating

C. compromising

D. forcing

Question 8. Shari thinks that the marketing department should be responsible for the logistics of setting up at the trade show but Nevel thinks it should be the sales staff. This is an example of ____ conflict.

A. intrasender

B. role

C. relationship

D. process

Question 9. In Learning from Experience: Jazmin Sypher, a solutions specialist at a Verizon Wireless store, joined in the company-wide strike in 2016 because while her job had become more difficult, her compensation was not adjusted.

True

False

Question 10. Casey lacks self-assurance and when her boss asked her to decide which of the ten products they would sell for the holiday, she constantly asked him questions about the products and tried to gauge his opinions before she gave hers. What is the reason for Casey's resistance to change?

A. threat to power

B. perceptions

C. personality

D. habit

Question 11. A weekly paycheck and an annual bonus are two types of extrinsic motivation.

True

False

Question 12. Michaela's manager yelled at her during the weekly meeting because she forgot to update her marketing report. After the meeting, she wished her coworkers would stop asking her about it because she is embarrassed and feels anxious. What is influencing Michael's stress level?

A. perceptions

B. social support

C. individual differences

D. past experiences

Question 13. The biggest limitation of the behavior model is the lack of attention it gives to the effects of

A. situations.

B. structure.

C. relationships.

D. consideration.

Question 14. The LMX relationship begins with the stranger phase.

True

False

Question 15. In "Across Cultures Competency: Hewlett-Packard," Bonnie Nixon-Gardiner started a training program to teach Chinese suppliers how to prevent labor and environmental abuses.

True

False

Question 16. Reggie realizes that many of his staff members are hesitant to suggest changes to the loan application program because they know he had created it ten years ago. At the next meeting, he plans to tell them to "throw my old way out the window and figure out what we need to do for today's customer." His use of _____ suggests he is a transformational leader.

A. idealized influence

B. intellectual stimulation

C. individualized consideration

D. cognitive dissonance

Question 17. Which of the following is an external reward?

A. a sense of achievement

B. pride in one's accomplishment

C. a paid vacation

D. a feeling of being successful

Question 18. The premise behind operant conditioning is the learning of ______ behavior.

A. voluntary

B. conditioned

C. routine

D. negative

Question 19. In the economic approach to organizational change, the change is driven

A. from the bottom-up.

B. from within.

C. from the top-down.

D. along parallel lines.

Question 20. Michael told Parul she could have a corner office with views of the lake if she was able to convince the client to come back to their company. What type of leadership is Michael displaying?

A. transformational

B. transactional

C. passive

D. authoritarian

Question 21. In "Learning from Experience: Enterprise Rent-A-Car," Enterprise's initial business strategy focused only on airport car rentals.

True

False

Question 22. Johan believes the parking lot attendant wants him to pull into the next spot because the attendant is waving at him and has a smile on his face. Which stage of the perception process is Johan using?

A. perceptual organization

B. perceptual selection

C. observation

D. response

Question 23. The field of research that focuses on fairness in the workplace is called _____ justice.

A. organizational

B. production

C. behavioral

D. compensation

Question 24. The greatest chance for achieving synergy occurs when

A. people agree on the best way to accomplish a task.

B. people don't see things the same way.

C. a leader makes all final decisions.

D. companies create controls and policies.

Question 25. The tendency for people to protect themselves against ideas, objects, or situations they consider threatening is called

A. Pollyanna principle.

B. perceptual defense.

C. first-impression error.

D. similarity principle.