Reference no: EM132204459
1. Have your clients been more successful with a "big bang" implementation approach or a phase-in approach?
2. What happens when your office is hit by a disaster; are the records safe?
3. How many providers in our specialty use this system? Can you refer our practice to at least three who have set up this current version to see how it went?
4. Which systems failed implementation or were replaced within 24 months of implementation?
5. How many clients can demonstrate they have achieved their ROI?
6. Do you carry cyber and privacy liability insurance coverage?
7. Will an EHR migration absorb all the patient demographics through a reverse migration from the billing data?
8. How often are coding updates incorporated?
9. Do you have a complete inventory of drug, allergy, food interactions and their respective alerts incorporated into the system and again, how often is the database updated?
10. How are you able to access the system? Desktop? Laptop? Tablet? Smartphone? Is the system workable on all devices?
11. Are you able to connect the system with any of your patient monitoring systems such as blood pressure, EKGs and the like?
12. How are documents handled? Will you need to scan and separately upload? What about downloading? What about exporting patient records?
13. Are you able to make referrals, send the necessary chart notes, labs and other test to the specialist’s? Or will you need to print everything out and fax it (the old fashion way) to the specialists.
14. What if you decide to leave? How will your records be exported and then imported into another system? Will your data be in a usable form?
15. What’s in your contract? Fees? Termination? Problems? Troubleshooting? Guarantees for uptime?