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Bettman must take in order to implement crm at minitrex

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Reference no: EM132343181

Mini Case CRM at MiniTrix

1. Explain how it is possible for someone at Minitrex to call a customer and not know (a) that this is a customer and (b) that this is the third time this week that they had been called.

2. Outline the steps that Bettman must take in order to implement CRM at Minitrex. In your plan be sure to include people, processes, and technology.

NOTE: Four pages, no grammatical errors, good sentence formation, APA Format, in text citations, references, for answering discussion questions Paper body should have : Abstract, introduction, discussion questions, conclusion and references(related to IT Managemet only).

Please use textbook/below mentioned notes as baseline for all research.

Attachment:- Additional Notes from CRM Minitrix.rar

Reference no: EM132343181

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