Reference no: EM132260766

Project Procurement Management

Senior management at Manage Your Vote, Inc. (MYV) decided that it would be best to outsource customer training on the system, which will be rolled out soon. MYV feels that the right outside company could get people excited about the system. As part of the seller selection process, MYV will require interviews and samples of similar work to be presented to a review team. Recall that MYV has more than 20,000 full-time employees and more than 5,000 part-time employees. Assume that the work would involve several instructor-led training sessions, developing a training video that customers could view from the company’s intranet site, developing a training manual for the courses that anyone can download from the intranet site, creating surveys to assess the training, and developing monthly presentations and reports on the work completed. The initial contract would last one year, with annual renewal options.

Tasks 1. Suppose that your team has discussed management’s request. You do not think it makes sense to outsource the training. Your company has extensive experience doing training. You also know that your staff will have to support the system, so you want to develop the training to minimize future support calls. Write a one-page memo to senior management stating why you think the training should be done in-house.

2. Suppose senior management rejects your proposal for in-house training. Draft potential clauses that MYV could include in a training contract for this project. The contract needs to provide training to election offices based on MYV achieving its main goal of developing an application to vote on a smart device. Be creative in your response, and document your ideas in a one-page paper.