Best-practices companies do in management development

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1. There are many that think that the education market is purely based on price. Given this thought, does customer relationship management’s focus on quality, value, and satisfaction make sense in this market place? If price is the only true means of differentiation in a commoditized market, why should a firm (e.g. University) care about quality? Explain.

2. Conduct an Internet search to find companies noted for best practices in management development. Describe what these best-practices companies do in management development. What are the similarities across companies? Describe any major differences.

Reference no: EM132242487

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