Reference no: EM133014633

Manage diversity in the workplace

The purpose of this assessment is to assess your ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
• demonstrate the application of diversity policy in a work context
• critically review a diversity policy
• implement strategies to ensure that diversity is understood and respected in the work team
• demonstrate compliance with procedures for handling complaints or harassment allegations
• promote the bene?ts of diversity to others
• and knowledge to:
• outline formal and informal complaints procedures
• identify and outline key features of relevant current legislation regarding:
• age discrimination
• disability discrimination
• racial discrimination
• sex discrimination
• human rights
• equal opportunity

Instructions for assessment including WHS requirements

This written test is one form of assessment that is used to collect evidence of competency for this unit. To demonstrate competence you must correctly answer all questions. Any shortfalls or wrong responses may be followed up by your trainer in verbal, written or practical instance. If more space is required for any answer you may attach a separate page containing your ID number, your name, unit title, unit code and the assessment task number and attach this page with the current assessment task before submission or alternatively use the back of each paper with a clear reference to the relevant question(s).

Ensure you check your work and keep a copy before submitting.

You are encouraged to clarify any tasks, requirements or questions you may have with your trainer. Please note, once the assessor has marked your work they will provide you with feedback. You will be required to complete other relevant assessment tasks for this unit as instructed by your teacher or trainer.

You are required to e?ectively complete the tasks outlined in the elements and performance criteria of this unit, and to manage tasks and reasonably foreseeable contingencies in the context of the work role about the hospitality industry relevant to your area of training or studies as detailed in the assessment.

Your Tasks:

Question 1: List 6 prohibited areas of discrimination your company's diversity policy should address.

Question 2: List 3 examples of policies that may cover aspects of businesses operations affected by diversity

Question 3: When should staff be made aware of the diversity policy?

Question 4: Name 2 ways of prompting the diversity policy

Question 5: What should you do if you discover areas of the anti-discrimination legislation which are not fully addressed by your diversity policy in your workplace?

Question 6: What can happen if your own prejudices cause discrimination during the employment process and a candidate is dissatisfied?

Question 7: List 2 benefits of selecting a socially diverse workforce.

Question 8: List 3 types of training you may need to offer staff to help deal with cultural difference in your team.

Question 9: List 3 examples of issues caused by cultural differences that can cause tensions between staff.

Question 10: How can you manage staff tensions and assist staff in working effectively with each other?

Question 11: Who should ideally be in charge when investigating complaints relating to bullying, racial vilification, sexual harassment or violence?

Question 12: An employer can be held liable for any unlawful workplace behaviour unless they can prove what?

Question 13: What are some ways businesses can promote diversity?

Question 14: Give an example of how you can use the skills from a cultural diverse workforce to improve products or services in your industry.

Question 15: Match the following pieces of legislation with their corresponding description.

Question 16: List the 2 main ways which can be used to lodge and handle a complaint:

Question 17: List 4 types of complaints which must be investigated formally:

Question 18: The HR manager asks you to investigate a sexual harassment claim which has occurred yesterday in the catering department. In brief, outline the steps you should take to address this complaint in a professional manner.

Assessment 2: Project:
Your Tasks:
Identifying diversity issues and managing these e?ectively in the workplace through contemporary initiatives and sound procedures

1. Go to the website and identify the purpose of the following Acts - what is covered, who does this apply to and what is the relevance in a workplace?
• Age Discrimination Act
• Disability Discrimination Act
• Racial Discrimination Act
• Sex Discrimination Act
• Australian Human Rights Commission Act

2. Develop a bullying/harassment policy that can be used in your workplace. The policy needs to include:

(You may access and reference you state WHS legislation or Fairwork for specific requirements in your state and the following link provides a checklist: Bullying Policy Checklist for employers page - Comcare)

• The legal requirements set out by law
• Examples of what is de?ned as bullying and harassment and what is not
• A clear statement that will outline the processes and procedures to be followed in case of any incident including the stages of informal and formal procedures
• A statement regarding how you will implement this policy in the workplace and ensure that sta? are trained and aware on an ongoing basis, as part of an integrated consultation process

Attachment:- Manage diversity in the workplace.rar