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1. In the workplace, directives from managers to employees are the most basic form of __________ communication
Formal
Downward
Informal
Upward
2. Your reading identified all of the following benefits of effective downward communication, EXCEPT:
Better coordination
Better morale
Increased ambiguity
Improved individual performance
3. Potential benefits to management of upward communication include all of the following, EXCEPT:
Industrial espionage
Whistleblowing
Notice of deviations from performance standards
Information about new developments
4. The extent to which a company shares its internal information.
Openness
Level of Disclosure
Communication Coefficient
Transparency
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