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Benefits of customer relationship management systems

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Reference no: EM132841126

Question 1. Identify five benefits of customer relationship management systems.

Question 2. What is the most profound way in which e-commerce and the Internet has changed the relationship between companies and their customers? Support your answer.

Question 3. List and describe the three major types of electronic commerce. Which do you think is ultimately the most valuable to the individual consumer? Support your answer.

Reference no: EM132841126

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