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I am struggling to come up with a training outline for a frontline-level employee for my service-based beauty business based on one customer service initiative. I offer eyelash extensions, non-surgical body contouring amongst other beauty services. I would like help with the following questions:
State the frontline position and a brief description of that job.
State the one customer service initiative the training will be centered on.
Construct a one day agenda for the training in outline format.
Explain your reasoning for your initiative and your outline.
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