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BBB 333 Production and Operations Management
Question 1: Discuss the requirements from an operations perspective of competing on (a) quality, (b) cost, (c) flexibility, (d) speed, (e) innovation, and (f) service. Give examples of manufacturing or service firms that successfully compete on each of the criteria listed.
Question 2: The Japanese are generally credited with starting the global quality revolution that in the 1970s became an integral part of corporate culture, and eventually led to the development of quality improvement programs systems like TQM and Six Sigma. Research and write a report about what Japan did to initiate the quality movement and why it differed from what was being done in the United States.
Length of assignment: Approximately 06 - 10 pages (A4) 1.5 spacing, Times New Roman. (Excluding: Cover Page, Content Page, Appendixes).
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