Basic functions in the Supply Chain Operations

Reference no: EM133196954

The five basic functions involved in managing a supply chain, the key processes that create value for customers

1. Plan
Developing a strategy that balances resources with requirements and establishes and communicates plans for the entire supply chain. This includes management policies and aligning the supply chain plan with financial plans.

2. Source
Procuring goods and services to meet planned or actual demand. This includes identifying and selecting suppliers, scheduling deliveries, authorizing payments, and managing inventory.

3. Make
Transforming goods and services to a finished state to meet demand. This includes production scheduling, managing work-in-process, manufacturing, testing, packaging, and product release.

4. Deliver
Managing orders, transportation, and distribution to provide the goods and services. This entails all order management activities from processing customer orders to routing shipments, managing goods at distribution centers, and invoicing the customer.

5. Return
Processing customer returns; providing maintenance, repair, and overhaul; and dealing with excess goods. This includes return authorization, receiving, verification, disposition, and replacement or credit.

Question 1:

Describe - in no less than 4 sentences - how each of the five basic functions in the Supply Chain Operations (SCOR) model improves the customer experience.

Attachment:- Process Improvement.rar

Reference no: EM133196954

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