Balanced scorecard to measure supply chain performance

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Question: The "Balanced Scorecard" framework expands measures of firm performance beyond financial health measures to include measures from the customer's perspective, the internal business perspective, and the innovation and learning perspective. Brewer and Speh in their article suggest some ways for using the balanced scorecard to measure supply chain performance. Critique this approach in general and in its specific application to supply chain management.

Reference no: EM133279580

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