Bad-news messages critique paper

Assignment Help Business Management

Reference no: EM13979319

Bad-News Messages Critique Paper

Introduction and Alignment

This is the fourth of five weekly Business Communication Analysis papers you will complete in this course. This exercise is designed to deepen your understanding of the business communication process. As you learned in Workshop Three, the AIM planning process can be used to help with many different types of business correspondence. This assignment gives you another opportunity to hone your skills!

Upon successful completion of this assignment you will be able to:

Apply the AIM planning process to critique a company's bad-news messages to individuals or the public.

Resources

Textbook: Business Communication: Developing Leaders for a Networked World
Media: Communicating Bad News
Media: Video Exercise: Writing Negative Messages: Orange Photography
Website: Reference Point Software

https://media.pearsoncmg.com/pcp/21270567066/

Website: Indiana Wesleyan University's Off Campus Library Services (OCLS)

https://www2.indwes.edu/ocls/

Background Information

Bad-news refers to information which usually has a negative impact upon the recipient. It can range from a loss of employment, a poor professional evaluation, or the recall of a defective product sold into the market.

Businesses often receive scrutiny not only for the content of the bad-news message but also for the tone and approach by which the bad-news message is delivered. Although delivering a bad-news message is never a positive experience it can be an opportunity for increasing credibility when handled correctly.

In this assignment you will apply the AIM planning process for the communication of bad-news messages, where you will consider:

1. Audience analysis for bad-news messages

2. Idea development for bad-news messages

3. Media structure for bad-news messages

Instructions

1. In your textbook, Business Communication: Developing Leaders for a Networked World, read:

a. Chapter 11, "Bad-News Messages"

i. Pay particular attention to the section: "Applying the AIM Planning Process for Bad-News Messages ."

2. View the media Communicating Bad News. This lesson presentation covers the communication of bad news messages and different types of negative messages.

3. View the media Video Exercise: Writing Negative Messages: Orange Photography.

a. View the video interview that discusses how the company handles conveying negative messages. Then check your understanding by completing the five-question multiple-choice quiz (not graded).

4. Go to Indiana Wesleyan University's Off Campus Library Services (OCLS) website at https://www2.indwes.edu/ocls/

a. Find an article about a company that had to deliver a communication of bad-news to its constituents or the general public. The bad-news message could be a result of one of the following situations:

i. A product defect or failure

ii. A reduction in workforce

iii. An under-performing financial quarter

iv. A new but unpopular policy such as a pricing strategy

5. Write a 600 to 800 word paper demonstrating clear, insightful critical thinking on the proper approach to delivering bad-news messages. Review the components of bad-news messages: ease in with a buffer, provide a rationale, deliver the bad news, explain impacts, focus on the future and show goodwill. (see LO 11.3 Components of Bad-News Messages).

a. Which components are included in the bad-news message you are reviewing? Which are missing that should have been included? Explain.

b. How well did the bad-news message meet the needs of the victims and other stakeholders?

c. Do you believe the communication was completely fair? Explain.

d. What are three aspects of the bad news message that could have been improved? Explain.

6. As you write your paper, use the Reference Point software tool to improve and refine your paper.

a. Go to the Reference Point Software site at https://media.pearsoncmg.com/pcp/21270567066/

b. Reference Point Software is a robust tool that can help you improve the APA style dimensions of your paper. It will only work if you use it; the tool will not do your work for you.

7. Take a screenshot of the title page wizard's first window, showing your running head and paper title in the Reference Point software tool. Insert the image after the References page in your paper.

8. When you have completed your assignment, save a copy for yourself and submit a copy to your instructor with the Reference Point screenshot at the end of your paper using the Dropbox by the end of the workshop.

Reference no: EM13979319

Questions Cloud

What do you understand from curl and div of a vector field f : What do you understand from Curl and Div of a vector field F? Explain them with examples. Is there any difference between Grad and Div of F? What are the applications of Grad, Div and Curl? Define Contra positive, Converse, and Inverse of a statement..

What was the cars velocity when it passed the checkpoint : A speeding car passes a highway patrol checkpoint and thendecelerates at a constant rate. What was the car's velocity when it passed the checkpoint? What was the acceleration of the car?

What is supply and demand how do they differ : What is Supply and Demand? How do they differ?

Draw correct and complete free-body diagrams : Instead of two blocks and one pulley, let's have one box, one pulley, and one rolling cylinder. Each of them have mass M, the pulley's radius is R, and the cylinder's radius is 2R. Consider the cylinder to be rotating about its center of mass. See..

Bad-news messages critique paper : This is the fourth of five weekly Business Communication Analysis papers you will complete in this course. This exercise is designed to deepen your understanding of the business communication process.

Liability on the accounting books of a bank : For each of the following, determine whether it is an asset or a liability on the accounting books of a bank. Explain why in each case Cash in the vault Demand deposits

Why are policies procedures and standards viewed : Why are policies, procedures, and standards viewed as examples of operational controls?

What factors shift the labor supply curve to the right : What factors shift the labor supply curve to the right?

If the slope of the ae function was 0.8, from the mpc : If the slope of the AE function was 0.8, from the MPC, before taxes, and government introduced net taxes NT = 0.2Y, the slope of AE would be: A) 1.0. B) 0.6.

User Account

All Pages