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Citistores has now begun the process of addressing back-pay due to employees. You have just received an email from Natalie Wicks who was employed as a casual employee until 2015. She has complained that she was underpaid while she was working as a casual employee and that she should be paid the back pay that is due to her, with immediate effect. Natalie was not a union member during her tenure.
Your HR Director has recommended that you seek specialist advice on how to proceed with the matter from the Chamber of Commerce and Industry WA (CCIWA).
Send a professional email to the CCIWA, using correct IR terminology. which includes:
-A background of the casual pay discrepancy and actions taken by Citistores to date. (100 words)
-The request from Ms Wicks. (50 words)
-Information on Ms Wick's employment and pay details. (50 words)
-A set of well-structured questions to seek clarification and elicit the appropriate advice from CCIWA. (50 words)
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