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Imagine that you are a customer team leader. One of your team members who has return to work after having a baby is experiencing a high level of stress because she worried about her child. You have heard her tell customers that items are unavailable so she can finish the interactions quickly and call the baby's nanny. Recently, you have to intervene with two customers who became annoyed when she rushed them. You understand the new mom's concerns, but her internal stressors are affecting relationships with customers.
How will you handle the situation? Use concepts from our customer service text or outside research to support your answer.
Real world work situations can result in some of the best learning experiences that we retain as life lessons.
Propose effective communication techniques for the different personality types. Use relevant research to back up your points.
Per the text and IRC, losses and deductions of an S corporation pass through to the shareholders of the corporation and are limited to the shareholders’ basis in the S corporation. From the e-Activity, differentiate between the treatment of S corpora..
There are numerous organizations that monitor a healthcare facility in many different areas. An example of this monitoring is CMS’s Conditions of Participation. These conditions focus on the health and safety standards of the facility. Discuss why th..
The facilities coordinator is a critical role. put yourself in the position of the facilities coordinator.
international companies strive to dynamically change their operations strategies to fit the dynamic and unpredictable economies.
The manager at Goodstone Tires, a distributor of tires in Illinois, uses a continuous review policy to manage their inventory. The manager currently orders 10,000 tires when the inventory of tires drops to 6,000. Weekly demand for tires is normally d..
Describe the benefit of manufacturing cells. Explain how setup reduction reduces inventory.
What is a disaster recovery plan in relation to a business continuity plan? Are both necessary?
Determine the absolute shortest length of time in which the telemedicine project can be completed if none of the activities are crashed.
Find the economic production quantity given this information. D 18,000 units/year, S $ 100, H $ 40 per unit per year, p 120 units per day, and u 90 units/ day.
What are differences in kinds of advice given by these two different professions? How can you as PR pro successfully work with the lawyer to serve your client?
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