Reference no: EM132503550

B123 Managing in the work place - Arab Open University

Problem one: (Word count 200 words)
Imagine you are a manager in an organization and one of your employee is in a meeting with you to discuss a situation that he faces at work:

"Sir, can I have 10 minutes of your time? ..... My name is Racha and I'm facing a problem with one of my colleague Ahmed , we are supposed to be working together on a project to market and sell one of our brands, one of our potential customer was asking for detailed information and presentation of our brand product, Ahmed and myself discussed what to do on the phone the beginning of the week to prepare the presentation and to divide the work between us, I believe that we agreed on who is going to do what in the presentation and on parts of the required written document to be sent to the customer.

The set date to meet with the customer is at the end of the week-after two days- I called Ahmed yesterday to make sure that his part is done to add to my part to complete the document and the presentation, but when I called him to inquire about work, he answered me in a way I didn't like, and said that some of that we agreed on-in our phone conversation- was not his responsibility and it was my responsibility - although I recall from our conversation- that it is his responsibility not mine.

Also he talked to me in a way - I don't sir how to describe it- like he is ordering me to do things, this is how I felt it.
I think I did my part and he is not working enough to complete his, and now I have to do his part and it is huge and I can't finish it in two days or we have to postpone the meeting with the client and might lose the contract.
I feel that I'm being treated in a different way than my other male colleagues in the team, although I work very hard and this not fair to be judged in this way because I'm a female employee.

A. Use and apply active listening guidelines to solve this situation- use examples from the case.
B. In your opinion why we use active listening in the above situation- use examples related to the case above.

Problem Two: Word count 200 words)

"A system"
Name and explain any system that you deal with in real life, in your explanation use all what you have learned about the characteristics of a system, where all parts must be clear and applied.

Problem Three:

A. Class of 2018 graduates were 1250 students, 40% of them were female students, and the rest were male, 10% of the female students got a grade of "A" and 10 students of the female graded "A" were international students. Class of 2019 had 875 male students, also 10 female students got an "A" in their grade in class 2019, where the total number of students did not change from last year.
Calculate the following: (Show your calculations-write the steps) (15 marks, 3 marks each)
1. The number of female students.
2. The number of Female students with a grade "A".
3. The percentage of the female international students graded "A" out of the total number of female students with a grade "A".
4. What is the percentage increase or decrease in the number of male students in comparison to class 2018?
5. What is the percentage of female students who got "A" out of the female students?

B. 23, 30, 1, 49, 2, 36, 7, 23, 13, 9, 30, 17, 20.
Calculate the mean median and mode. (10 marks)

Problem Four: (Word count 300 words)
A- Conduct a research for any issue you chose in real life, shortly describe the issue of your choice and explain which type of data will be collected and why? Also apply two of the investigating methods in collecting the data and mention the advantages and disadvantages of the two tools with examples of your chosen issue.
B- Conduct a career audit for yourself whether in your current job or in a future job and apply your personal marketing plan.

Attachment:- Managing in the work place.rar