Reference no: EM132163144
1. Susan needs to communicate a denial of warranty work to a customer. Based on her conservations with the customer, Susan feels that the information will evoke a negative response. In this context, which of the following formats should Susan use to organize the information in his message?
Chronological order
Direct order
Critical order
Indirect order
Complex order
2. In the context of writing email messages, a formal style of writing _____.
maintains a shorter distance between writer and reader than an informal style
makes extensive use of personal references and contractions
uses sentences that are well structured and highly organized
uses sentences that are short, unstructured, and incomplete
uses mechanical emphasis devices and short sentences
3. Which of the following uses parallel structure?
Our new paralegal must be smart, efficient, and have flexibility.
The accident shattered her pelvis, dislocated her foot, and her spinal column was broken in three places.
Big business demands superior forecasting, reporting, and analyzing.
A good financial planner must be certified, competent, and must possess ethical standards.
Business writing should be concise, informative, and have no mistakes.
4. Which of the following must be avoided when structuring an online document or a Web page?
Using a dark text on a light background
Incorporating text files with audio files
Using long sentences instead of short ones
Incorporating screen visuals with the text
Adapting design elements according to the audience
5. When structuring a formal business letter, the general rule for spacing is:
Double space in paragraphs and triple space between paragraphs
Double space in paragraphs and double space between paragraphs
One and half space in paragraphs and double space between paragraphs
Single space in paragraphs and double space between paragraphs
Single space in paragraphs and one and half space between paragraphs
6. Which of the following is a simple sentence?
If health insurance costs continue to rise, employee copays may increase.
Having healthy employees decreases the cost of monthly premiums; therefore, we will be implementing a wellness program.
HMO and PPO insurance plans offer additional cost savings.
Because we will be reducing employee health insurance benefits, some employees may be unhappy; however, we must make sure that they understand the reason for the change.
Since we were later than we expected to be.
7. What do most writers use as the first sentence in a paragraph?
Supporting sentence
Transitional sentence
Topic sentence
Pivoting sentence
Compound sentence
8. Transitional expressions such as next, first, and finally are useful to show
cause and effect.
illustration.
comparison and contrast.
time association.
demonstration.