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A call center has a total of 12 telephone lines coming into its customer service department, which is staffed by 5 customer service representatives. On average, 2 potential customers call every minute. Each customer service representative requires, on average, 2 minutes to serve a caller. After great deliberation, management has decided to add another line, increasing the total to 13. As a result, the call center can expect the following:
The proportion of potential customers getting a busy signal will
increase
decrease
be unchanged
Average flow time experienced by customers will
Average utilization of customer service representatives will
Find one example of an effective sponsorship, and one example of an ineffective sponsorship and post them to the discussion.
Discuss the vulnerabilities associated with the Internet and wireless networks. What is malware? Distinguish between a virus, a worm, a Trojan horse, and SQLinjection attacks. What is a computer crime? Define the following terms: hacker, cybervandali..
What are some ways that recruitment and retention plans might be affected by the current economy? Think about both positive and negative changes that could occur. Some factors to consider in your discussion are downsizing, consolidation, outsourcing,..
A firm's ordering cost per year is independent of its order quantity decision.
Explain the financial risks to a healthcare organization that could result from a failure to plan for the healthcare legal and regulatory environment.
You notice that the price of a Big Mac in Argentina is 40 pesos. Here in the USA the price is $4.00. What is the purchasing power parity exchange rate between Argentina and the USA? If the actual exchange rate is 15 pesos to the $ is the Argentine cu..
What strategic planning model does your chosen organization currently use. Which theoretical framework, such as systems theory or change theory, does your chosen organization currently use
Harley-Davidson has its engine assembly plant in Milwaukee and its motorcycle assembly plant in Pennsylvania. Engines are transported between the two plants using trucks, with each trip costing $1,000. The motorcycle plant assembles and sells 300 mot..
Gentry Inc. is a mid-sized tech firm (200 employees and $300 million in revenue) and has been privately held since the firm's inception ten years ago.
Wang Distributors has an annual demand for an airport metal detector of 1,400 units. The cost of a typical detector to Wang is $400. Carrying cost is estimated to be 18% of the unit costs, and the ordering is $27 per order. What is the EOQ without th..
Transferring strategic plan into a reality can take more than planning.
In the novel Around the World in 80 Days by Jules Verne, Phileas T. Fogg wagered four of his fellow members of the Reform Club in London £ 5,000 apiece that he could travel around the world in 80 days. Using the shortest route method (in Excel), sele..
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