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We consider a level-2 IT service desk with 2 staff members. Each staff member can handle one service request in 4 working hours on average. Service times are exponentially distributed. Requests arrive at a mean rate of one request every 3 hours according to a Poisson process. What is the average time between the moment a service request arrives at this desk and the moment is fulfilled?
(Show all the formulas and computations - since Lq (avg number of jobs in queue) is complex to calculate assume that it is = 1.02 (requests))
Which of the following statements is NOT true regarding supply chain operations?
making hard decisions about budgeting for the coming fiscal year
A manager must decide between two machines. The manager will take into account each machine’s operating costs and initial costs,
Describe one of the functional standards of the Immunization Information Systems and explain its importance thoroughly and completely.
a. How many cases should be ordered at a time? b. How often will coffee be ordered? c. What is the annual cost of ordering and carrying coffee?
A linear trend equation.(Round your intermediate calculations and final answer to 2 decimal places.)
There are two types of payments made to employees which are factored in determining pay rates. What are they and what are they composed of?
Which of the following is not a major requirement of a Linear Programming Problem?
National Scan, Inc., sells radio frequency inventory tags. Plot the monthly data on a sheet of graph paper.
Prepare a master production schedule for industrial pumps in the manner of the following table. Use the MPS rule to "schedule production when the projected on-hand inventory would be less than 10 without production." Suppose that a production lot siz..
With reference, an example on a company that uses mass market and a company that uses targeted marketing, both succeed
Identify all the infrastructures in the community affected by the disaster. Prioritize these by most critical to the recovery of the community. Locate the “Critical Infrastructure Assessment” matrix. This is a tool to organize the information essenti..
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