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Average time a customer spends in the bank

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A branch of ABC Bank is trying to address growing customer complaints about service. Customers are particularly upset about the long waits for service. As part of a term project, a team of commerce students decided to study this process and suggest improvements. The branch had data about the arrival pattern of customers into the bank, and the service times. Suppose the customers' arrival exhibit a Poisson distribution (at a rate of 10 per hour), and the service in the bank follows exponential distribution (average at 5 minutes per customer). Assume single server in the bank, what is the average time a customer spends in the bank?

Reference no: EM132362268

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