Average time a customer spends in the bank

Assignment Help Operation Management
Reference no: EM132353325

A branch of ABC Bank is trying to address growing customer complaints about service. Customers are particularly upset about the long waits for service. As part of a term project, a team of commerce students decided to study this process and suggest improvements. The branch had data about the arrival pattern of customers into the bank, and the service times. Suppose the customers' arrival exhibit a Poisson distribution (at a rate of 10 per hour), and the service in the bank follows exponential distribution (average at 5 minutes per customer). Assume single server in the bank, what is the average time a customer spends in the bank?

Reference no: EM132353325

Questions Cloud

Describe characteristics require for effective collaboration : Describe the characteristics required for effective collaboration, describe barriers to collaboration, and offer evidence-based strategies to overcome.
Define advantages in using types of methods in nursing study : What advantages or disadvantages do you see in using both types of methods in a nursing study? Support your answer with current evidence-based literature.
Providers sacrifice quality of care to remain profitable : Should the price of a healthcare product or service dictate that providers sacrifice quality of care to remain profitable?
Analyze the particular scenes and situations : SSW204 Interview Analysis Paper Assignment - You will analyze the particular scenes and situations at your discretion, summarize them
Average time a customer spends in the bank : A branch of ABC Bank is trying to address growing customer complaints about service. Customers are particularly upset about the long waits for service.
Working with survivors of human trafficking-case of veronica : SOCW 6051-Review "Working With Survivors of Human Trafficking: The Case of Veronica." Think about how one might become an ally to victims of human trafficking
How many feet of shelf space should alex reserve for rice : Alex Tuber, store manager of Edgeway Grocery Store in Washingtown, is worried about allocating enough shelf space to a new breakfast cereal
Explain how your community was impacted : Share an overview of a natural or human-made disaster that has occurred in your area in the last 20 years. Include a URL and reference to the event.
What material you would bring with you : Be sure to describe what you would wear and what material you would bring with you. Your best friend, Lindsey, and you are working together in the surgical ICU.

Reviews

Write a Review

Operation Management Questions & Answers

  About adding and abetting of drunk drive

Find some reliable references or law cases in Canada about "adding and abetting of drunk drive.

  Potential claims by the plaintiffs in class action lawsuit

On June 30, 2015, FSPC predicted first-quarter earnings of $0.25 per share. On July 13, 2015, FSPC received an e-mail from their in-house attorney related to a $2.5 million claim for personal injury of a three-year-old child who was allegedly injured..

  What do you think of coca-cola environmental initiatives

What do you think of coca-cola environmental initiatives? Are they just window dressing or does the company seem to be sincere in its efforts?

  Obligation to refrain from exporting chemicals

Does an American company like Velsicol have an obligation to refrain from exporting chemicals that are only suspected of causing cancer?

  What are the eight steps of performance management

Do you believe they are effective? Why or why not? What are the eight steps of performance management?

  Implement enterprise resource planning systems

Many companies implement enterprise resource planning (ERP) systems but are disappointed by the results when they do not realize the return on investment (ROI)

  The goal of optimizing the outcome of the supply chain

Complete the role-play until you believe you have met the goal of optimizing the outcome of the supply chain

  More efficient and still meet time and quality requirements

How would you recommend we change the process to be more efficient and still meet time and quality requirements?

  The equipment replacement problem

The equipment replacement problem is a type of problem that can be modeled as a(n). A transportation problem.

  Enthusiastic about the idea of interviewing

the supervisor of the accounting department is less than enthusiastic about the idea of interviewing his staff for information needs assessment.

  Annual inventory carrying cost of the safety stock

How much is the annual inventory carrying cost of the safety stock because of this decision?

  Prepare the final segment of project management

Prepare the final segment of project management. This section should analyze the revenues and expenditures for the organization.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd