Average does agent work for this call center

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Reference no: EM13857332

A call center employs 960 agents. Every month 60 employees leave the company and 60 new employees are hired. a. How long on average does an agent work for this call center? Average working time 16 months Suppose the cost of hiring and training a new agent is $1,200. The manager of this call center believes that increasing agents’ salaries would keep them working longer at the company. The manager wants to increase the average time that an agent works for the call center to 36 months, or three years. b-1. Use the calculated average working time at this call center to determine the current annual cost for hiring and training. Current annual cost $ 864000 b-2. Determine the new annual cost for hiring and training. New annual cost $ 480000 b-3. How much can the company save on hiring and training costs over a year? Annual saving $ 384000

Reference no: EM13857332

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