Associated with product-by-value analysis

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Reference no: EM132214543

1. Which of the following is NOT associated with a product-by-value analysis?

a. provides a strategy for improving the competitiveness for each product

b. focuses management's attention on the strategic direction for each product

c. helps managers evaluate possible strategies for each product

d. lists products in descending order of their individual dollar contribution to the firm

2. Which of the following process analysis tools identifies potential failure points in the operation of a process?

a. Process Chart

b. Service Blueprint

c. Value-Stream Mapping

d. Time-Function Map

3. Which of the following statements regarding TQM concepts is TRUE?

a. A Quality Circle requires labor and management to work together to define standard performance measures for production processes.

b. Employee Empowerment relies on employee inspection to ensure the production of a high quality product.

c. Benchmarking is used to translate technical requirements for a product’s design into manufacturing instructions.

d. Having a customer focus is the single, most important concept underlying TQM.

4. An expert witness can base opinion testimony on __________.

a. Only on facts admitted into evidence

b. None of the answers are correct

c. Only facts that might be admissible into evidence

d. Both facts that might be admitted and those already admitted into evidence

5. In setting its customer service goals, a hotel has determined that room service orders should be delivered within 20 minutes, but an additional 10 minute delay is deemed to be acceptable. This situation reflects which of the following dimensions of product quality?

a. Conformance to specifications b. Perceived quality c. Features d. Serviceability

Reference no: EM132214543

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