Reference no: EM132340160

Question

SC, is a 300 bed facility. It is part of a nation-wide chain with a reputation for providing quality care. Earlier in the week, the president of the hospital received the resignation of Mary Johnson, the VP of nursing services. This was upsetting as he personally brought her onboard to help with some serious issues in the nursing department. He has asked her to reconsider long enough for him to find a solution to the conflicts that led to her resignation. You, as the Associate Director of St Mary's, have been tasked with finding out what has happened and developing a strategy do deal with the issues. Here is what you found out:

1. There is a severe shortage of nursing staff
2. The nursing standards are lower than expected
3. The organization has a bad reputation
4. She has several staff members that continually go around her when she makes a decision they don't like
5. She only has one or two nurses that are professional; the others leave the floor whenever they like
6. She cannot get the needed information to plan workload from other departments
7. She has issues with the manager of admitting, central supply, and pharmacy. When she brings an issue to his attention, he disregards it or blames it on inefficiencies in her department.
8. There was a specific issue with the pharmacy section and the time it took to process medications. The process required written orders and requisitions.
9. She and the pharmacy chief came up with a better method that the pharmacy manager did not agree with. He offered no rationale for this.
10. There was an issue with the dietary department, admitting office, and nursing. The issue was the time it took to get new patients meals. The nurses complained to nutrition. The nutrition staff blamed the admitting staff, who in turn blamed the admitting physician.
11. She encountered problems with the VP of HR with his ideas for recruiting nurses. His ideas clearly demonstrated his lack of understanding on how to recruit nurses. He did not solicit any ideas from her.

After collecting, all of the above information, you must develop a recommendation to manage this conflict. This will be presented to the president of the organization. Things to consider when formulating your recommendations: