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"Travelocity" is a travel agency, based in the USA. This company performs several travel-related activities such as flight reservation, hotel reservation, tour booking, and travel planning assistance. The result of all these activities is to arrange a low-cost travel plan for its clients. The company has got many competitors in the area and is trying to increase its market share through developing a new training program for its selected sales representatives. The average age of selected employees for training is 26 years old. 1- Use the concepts you have learned to design a practical training program. The following concepts are recommended to be considered:
1. Basic learning principles
2. Maximize training related notions including Trainee characteristics, Training design
3. Individual differences in learning progress
4. Learning modes, styles, and strategies
2- How would you change your design if the average of employees' age was 48?
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Read the case study "Leading Change: Carlos Ghosn at Renault and Nissan" on pages 164-172 of the course textbook. Consider the outcomes of Renault-Nissan.
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The company has been in business for more than 50 years and distributes motion pictures to theaters all over the United States and Canada.
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