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Assignment on the portfolio

Assignment Help Business Management
Reference no: EM133034102

Task: Portfolio

Put together a portfolio of useful resources, contacts and information related to the management of quality customer service. Your assessor will review your portfolio and you should keep it for future reference. Below are some suggestions of the type of information you might like to include:

  • Customer profile.
  • Surveys or questionnaires used for obtaining feedback.
  • Customer service policies, procedures or standards.
  • Document and personal presentation standards.
  • Results of surveys or research conducted.
  • Customer feedback results.
  • Records or checklists used for monitoring customer service.
  • Continuous improvement policies and procedures.
  • Quality assurance policies and procedures.
  • List of legislation impacting on customer service standards and delivery, including contact details and/or website of relevant government department.
  • Information on industry schemes that impact on customers service standards and delivery, such as accreditation schemes and codes of conduct.

Reference no: EM133034102

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