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Assignment on the hotel escargo management team

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Reference no: EM13889284

ASSIGNMENT

Unit 3 - Quality Tools

Reading Assignment: Wadsworth, H., Stephens S., and Godfrey, A., pp. 258, 283, 286-7, 295, 312-18, 322, 330-1, Chapter 11
Assignment Type: Individual Project Deliverable Length: 2-3 pages with charts

As a consultant hired by the Hotel Escargo management team, you have been asked to collect data on the three main areas of focus

(check-in, check-out, and hotel offerings) and graph the data to identify any issue occurrences. Use the hotel information provided here.

Collect the data, create graphs and/or tables, and describe any work measurement and time study analysis you would do. Then, from this analysis, select one main area of focus and create a fishbone diagram that captures all potential root causes. Provide a brief analysis of descriptive text on the identified items. Also describe how work sampling and time study assist in analysis. The team wants to see all of your charts, diagrams, and analysis summary.

Please submit your assignment.

For assistance with your assignment, please use your text, Web resources, and all course materials.

Reference no: EM13889284

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