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Assignment on telephone and digital communications

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Reference no: EM132892691

1. Think of someone you know who has out-standing customer-friendly Phone skills. Describe why you have this opinion of that person.

2. If you were hiring a receptionist, CSR, virtual assistant, or telemarketer, what essential phone service skills would you look for in your top candidates? List and describe.

3. Describe a voicemail system you have used that you consider being customer-friendly. Describe one that you consider not to be user-friendly.
4. Do you think Cloud applications, like Skype, Twitter, Facebook, and the like, will continue to increase in usage among customer service providers and their organizations? Discuss your reasons.

Telephone and Digital Communications

5. What irritates you most about telemarketers? If you were in their place, how would you react to customers who hang up on you or are ill-tempered from the first hello? To what extent do you think telemarketers need to be aware of their voice quality, tone, and delivery when speaking with customers? Does a tele-marketer CSR position suit you?

Reference no: EM132892691

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