Reference no: EM13917849
Assignment: HR Training Class
Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.
Write a six to seven (6-7) pages paper in which you:
1. Justify the use of a needs assessment of your company's proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
3. Justify why you selected the training method that you did.
4. Propose two (2) ways to motivate an employee who has no interest in attending a training class.
5. Develop a survey to collect feedback from the employees who attend the training.
6. Use at least three (3) quality academic resources in this assignment.Note:Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:
- Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format.
- Include a cover page containing the title of the assignment. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
- Design job and task analyses that align with the overall HRM strategy.
- Design training and development systems to improve employee performance.
- Use technology and information resources to research issues in strategic human resource development.
- Write clearly and concisely about strategic human resource development using proper writing mechanics.
|
Lead a web site development project
: A non-profit organization would like you to lead a Web site development proj¬ect for them. The organization has Internet access that includes space on a Web server, but has no experience developing Web pages or Web sites. In addition to creating t..
|
|
What is activity based management
: What is activity based management? What is a non-value-added activity? How much did non-value-added activites cost ReaderNet.com this past year?
|
|
Treasury bonds with a coupon rate
: Chere invested in $110,000.00 in Treasury bonds with a coupon rate of 8%. What is Cher's federal tax liability on the interest earned if Chere was in a 35% tax bracket?
|
|
Determine the operating cash flow based on data
: Determine the operating cash flow based on following data. during the year the firm had sales of 2485000, cost of goods sold totaled 1827,000,operating expenses totaled 324000 and depreciation 201000
|
|
Assignment on hr training class
: Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.
|
|
Basic earnings per common share
: What should be the year's basic earnings per common share of Thomas, rounded to the nearest penny?
|
|
Determine the amount of cash flow
: The following information was drawn from the year end balance sheets of Long's Wholesale, Inc.:
|
|
Corporate bonds versus treasury bonds
: Sandy has a choice between purchasing $5,000 in Treasury bonds paying 4.25% interest and purchasing $5,000 in BB rated corporate bonds with a coupon rate of 7.25%. What is the risk premium if Sandy opts for the Corporate Bonds versus the Treasury Bon..
|
|
Problem regarding the recognizing employee contributions
: You are the HR manager of a relatively new retail company that has both retail stores and Internet sales. Your company is steadily growing in revenue and profitability. The company realizes that in order to retain the solid, highly productive work..
|