Assignment on housekeeping operations

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Reference no: EM133034428

Housekeeping Operations

  1. What is the difference between the A.M. report and the P.M. report generated in the housekeeping department?
  2. Indicate the purpose of the A.M. guestroom check report conducted by housekeeping.
  3. Give two reasons why communication between the housekeeping and maintenance
    departments must be kept efficient.

As an executive housekeeper, what department would you contact to solve a problem arising from unacceptable pre-sorting of napery items?

Scenario 1

As housekeeping supervisor in a resort, you are in the process of preparing the A.M. guestroom check report when you discover that room 2004 is occupied, although the night clerk's report that you received early in the morning indicated that the room was vacant. (a) What do you think could have happened for the discrepancy to exist? (b) What do you do from there?

Scenario 2

It is 7:30 P.M. As supervisor of the housekeeping evening shift, you receive a computer message from the engineering department indicating that the painting job in the out-of- order room 2008 has been completed. The hotel will be at 100 percent occupancy that evening. (a) What steps will you take after receiving the information from engineering?

Reference no: EM133034428

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