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Emotional Intelligence
One of Akshay's clients is often furious and vents out all his anger at him. Every time this happens, it puts Akshay in a very bad mood, causing him to pick fights with his wife. Akshay analyses his own behaviour and identifies the source of his anger. He also decides to not let it affect his personal life.
One such day, after returning home, Akshay sits down to watch TV with his wife. His wife is already watching something and tells him that she will give him the remote after 15 minutes. This angers Akshay and he picks a fight with her for not giving him the remote.
Which aspect of emotional intelligence should Akshay have used in order to deal with this situation better?
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