Assignment on contingency planning

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Reference no: EM133145649

Contingency planning

Select one of the 12 service periods that you will be the team leader for and, in addition to the workflow planning requirements that you complete for SITHKOP005, complete a contingency plan for each of the following six contingencies:

  • delays or time difficulties in producing meals
  • difficult customer service situations
  • equipment breakdowns or technical failure
  • the absence of a team member or team members
  • team member performance issues
  • failure of procedure or process.

Reflection - What skills and techniques did I use? What policies and procedures did I follow? How did I ensure efficiency, safety and quality? How did I ensure that my team met quality standards? What did I learn and how might I apply this in future? What might I do differently next time?

Reference no: EM133145649

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