Reference no: EM131408318
1. A behavior approach to measuring performance includes the assessment of competencies. Briefly explain the difference between a threshold competency and a differentiating competency.
Choose a position in a typical company (i.e. customer service, sales person, IT help desk etc.; or for those of you that currently work, or have worked in the past, you can choose your own job). Describe in some detail the threshold competencies and differentiating competencies for the position you chose. What are the some of the indicators required to assess whether the competency is present?
2. One of the qualities of a good PM program is the adoption of a results approach to assessing performance. Briefly discuss the three aspects of specific objectives that can be used to judge the extent to which an objective has been achieved.
A customer service representative for a major company could have several different roles and objectives. How would you judge the performance of a customer service representative for each of the following roles using the three aspects of specific objectives:
- Responding to general customer questions about the company's products and services
- Cross selling products to customers either by reaching out (cold calling) existing customers or selling products/services during customer call requesting information
- Addressing general customer complaints and/or specific product/service issues customers may encounter
In absolute systems, supervisors provide evaluations of an employee's performance without making direct reference to other employees. The text discusses the pros and cons of four different evaluations within an absolute system. Briefly describe each evaluation; which one do you prefer and why?
|
Explain the process of revenue at nsu
: Explain the process of revenue at NSU, focusing on the relationship between the increased revenue from students enrolling at NSU despite the higher tuition and the lost revenue from possible lower enrollment.
|
|
Opportunities and challenges of workplace diversity
: Read the Tom's of Maine case (Canas and Sondak p. 213-220) and respond to the following questions: found in the book, Canas, Kathryn A. Sondak, Harris (2014). Opportunities and Challenges of Workplace Diversity:
|
|
What is the most accurate statement in given context
: Given the results shown here, and using the 0.025 level of significance, can we conclude that the age category of the shopper is independent of the nature of the greeting he or she receives upon entering the store?
|
|
Means of impasse resolution
: Select any four of these six topics for your Final Written Assignment and address each question comprehensively: It has been said that "a company that deserves a union gets one
|
|
Assessment of competencies
: 1. A behavior approach to measuring performance includes the assessment of competencies. Briefly explain the difference between a threshold competency and a differentiating competency.
|
|
What is the most accurate statement
: Based on the chi-square table, what is the most accurate statement that can be made about the p-value for the test?
|
|
Assignment return to giant pool of money
: - Econ 120 Listen to Return to the Giant Pool of Money (This American Life, Episode 390 - in case you have to navigate to it yourself). If you have a hearing disability where you need the transcript and cannot find it online email me at least a we..
|
|
What would you do in terms of policy and economics
: What would you do in terms of policy, system and economics to raise the hope of people already concerned about the issues discussed above
|
|
Variety of assessment methods
: Many jobs use a variety of assessment methods (for example, The Wonderlic Test) in the selection process. One question that many organizations fail to ask is, "How do applicants react to this assessment strategy?" For example, organizations use pe..
|