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Assessing quality service

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"Assessing Quality Service" Please respond to the following:

Review the different types of techniques guests use to assess service quality after their experience. Choose the best technique for measuring hotel service quality standards and create three to five questions for customers to answer using the technique you choose. Explain your reasoning behind your decisions. From the e-Activity, review each of the comment cards and describe the types of questions asked. Make improvements to the comment cards in order for the customer's to provide a better assessment of the organizations' service quality. Provide an explanation of the improvements you make.

Reference no: EM131297251

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