Assessing process performance in performance improvement

Assignment Help Operation Management

Reference no: EM132196461

1. Process sigma may be helpful in assessing process performance in a performance improvement system for the following reasons:

A. Senior managers appreciate knowing sigma levels for processes

B. Process sigma levels compare disparate processes to prioritize targets for improvement

C. Sigma levels can create greater awareness of employee satisfaction

D. None of the above

2. Goldratt’s Theory of Constraints was effectively used to improve patient flow in the Miami Baptist Emergency Department flow project. Which of the following are elements of the TOC?

A. Every process has at least one constraint

B. Identifying constraints is necessary for eliminating a process flow problem

C. Constraints are typically caused by people using the process

D. None of the above

E. A and B

F. B and C

3. Pocono Medical Center’s approach to improving lab Turn Around Time (TAT) included the following measurement analyses:

A. Time series plots

B. Colinearity analysis

C. Developmental statistical review

D. Microsystem analysis

4. True or false? Turn Around Time (TAT) was an important measure for the CT scanning improvement project at North Shore Long Island Jewish health system.

True

False

5. True or false? The Providence St. Joseph Medical Center approach to including stakeholders provided a broad representation of key process owners and users.

True

False

6. True or false? Nebraska Medical Center’s order entry system effectively used kaizen to improve performance.

True

False

7. True or false? The use of lean principles of reduced non-value added work was effective in improving capacity at Radia, Inc.

True

False

8. True or false? The use of DMAIC in the improvement program at Providence St. Joseph’s Medical Center to improve the SCIP 3 metric demonstrates the inability of LSS to be applied in clinical situations.

True

False

9. True or false? Nebraska Medical Center’s Order Central reorganization demonstrates the use of the lean principle of one piece flow.

True

False

10. The use of kaizen at North Shore Long Island Jewish health system indicates that quality improvement programs may be implemented quickly and effectively.

True

False

Reference no: EM132196461

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