Assess the quality of your on-campus dining facilities

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Reference no: EM132305501

1. Design a questionnaire which you could use to assess the quality of your on-campus dining facilities. Make sure that you can test the following hypotheses: H1: There is a positive relationship between the service quality at the on-campus dining facilities and customer loyalty. H2: The relationship between service quality and customer loyalty is mediated by customer satisfaction?

2. As a manager, you have invited a research team to come in, study, and offer suggestions on how to improve the performance of your staff. What steps will you take to relieve staff apprehension and worries even before the research team comes in to your department?

Reference no: EM132305501

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