Reference no: EM132588491

Read the following scenario and assess the performance of worker A.

Write down some feedback that you feel would be appropriate to give, including any suggested improvements

Customers at a hotel have complained that a particular worker (worker A) on the reception desk is not very approachable; they rarely acknowledge customers and can be abrupt in their interactions. However, customers agree that the worker is extremely efficient in their role and without errors. Although efficient, customers would rather wait for the other reception worker on the same shift (worker B) because this worker is friendly and makes an effort to talk with customers, even though they are known to make the odd service mistake