Reference no: EM133696463

Assignment:

1- Explain which international recruitment strategy you think would be more effective

Reference: Whatishumanresource.com - International Recruitment Methods -Ethnocentric approach- Polycentric approach- Regiocentric approach- Geocentric approach

2- How can (or can't) social media be a tool in recruiting for overseas positions?

3- Background: Personal Touch is a call center business with the objective of growing the organization globally by establishing an international presence in India. The premise of Personal Touch is that customers will speak with a real-life representative that knows their information and can quickly troubleshoot their issues. The organization has decided to use this expansion as a pilot project and if all goes well, they will consider spreading out across Europe and South America. This is a strategic endeavor, so it is important that the organization finds an effective formula to operate successfully in the global arena. The organization has hired you to provide consultation on how they should proceed.

This assignment allows you to demonstrate mastery of the course outcomes 3 and 4:

• Identify the key challenges and trends in the changing globalized workforce in order to implement effective human resource practices

• Analyze and assess global human resource policies, practices, and functions in order to meet an organization's goals and objectives while maintaining the values and traditions of the local culture You are part of the HR department. Your supervisor asks you to write a memo to management that explains recruiting, selecting and staffing employees for the new call centers in India. Some of the questions they would like to see addressed are:

1. What are the different sources of staffing and which one would be recommended for these new centers?

2. How should recruiting be carried out?

3. What kind of selection process should be used?

4. Create a Job Description for the customer service representative.

It must be unique to this organization, so you can not just download a job description off the Internet. Respond to the management with a memo. Respond to each question and give a suggestion on how the organization should proceed. Be sure to support your suggestions with both the literature and current facts or statistics that you research for this task, as well as information from the course. You should use at least three sources from the class materials.