Ask the server about the brewing temperature

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Reference no: EM131144405

A lawsuit a few years ago made headlines worldwide when a McDonald's drive-through customer spilled a cup of scalding hot coffee on herself. Claiming the coffee was too hot to be safely consumed in a car, the badly burned 80-year old woman won $2.9 million in court (the judge later reduced the award to $640,000). McDonald's claimed the product was served to the correct specifications and was of proper quality. Further, the cup read "Caution-Contents May Be Hot." McDonald's coffee, at 180 degrees, is substantially hotter (by corporate rule) than typical restaurant coffee, despite hundreds of coffee-scalding complaints in the past 10 years. Similar court cases, incidentally, resulted in smaller verdicts, but again in favor of the plaintiffs. For example, Motor City Bagel Shop was sued for a spilled cup of coffee by a drive-through patron, and Starbucks by a customer who spilled coffee on her own ankle. Are McDonald's, Motor City, and Starbucks at fault in situations such as these? How do quality and ethics enter into these cases? Think about the Mc Donald's lawsuit from the Corporate perspective, as well as the customer's injuries. Should customers accept responsibility for their own actions? NOTE: You can find substantial information online concerning this case if you need more information in order to form your opinion. NOTE: As you buy hot coffee or tea this week, ask the server about the brewing temperature. You may find the answers quite interesting.

Reference no: EM131144405

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