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Part 1
Read the article "Can you hear me? Listening skills will transform your customer service," and then write a minimum 1-paragraph summary of it in your own words:
Part 2
Answer the questions below based on your own opinion and experience.
1) Is it a good idea to take notes while a customer is speaking? Why or why not? Provide at least 2 examples to support your answer.
2) What should you say if you forget something the customer said?
3) What should you say if you are having trouble understanding the person?
4) Give an example of an open-ended question and a closed-ended question that the veterinarian's assistant might be asking the man with the dog in the picture below
Write a paragraph containing at least three sentences which Expresss the bank you would choose as well as the specific accounts you would utilize there. You should also explain why you chose this bank over your other two top choices.
Describe and define the scope of the project. Speculate as to how to control the scope. Identify possible risks, constraints, and assumptions.
The Indian Airlines flight from DEL to BLR has a capacity of 250 people. The airline sold 270 tickets for the flight at a price of INR 4563 per ticket.
What is ethical relativism? Are there any ethical or moral rules that should apply across borders to every society, regardless of culture? Why or why not?
You are in a reflective mood and want to share the history that you remember with a younger generation.
If many unemployed are spending around 2 hours/day looking for work as some research indicates, how would you evaluate the impact of unemployment on work motivation?
Determine your target consumers and conduct an analysis using secondary sources of information on their geo-demographic data, lifestyles, and socio-cultural beliefs.
1. Calculate the individual expected returns for each subsidiary 2. Calculate the implicit portfolio weights for each subsidiary and an expected return and variance for the equity in the ABCO Conglomerate
What is the relationship of tourism and hospitality? Discuss through the use of an illustration.
What are the advantages and disadvantages of using a convenience sampling method? Please explain.
Explain why you would need to consider reliability and validity when conducting business research.
In your response, describe the step it took to be successful. How did you overcome obstacles?
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