Arrival times and processing times of vip customers

Assignment Help Operation Management

Reference no: EM132261541

Delta Sonic is a car wash provider in Western New York. VIP Customers at their Buffalo, NY location sign up for unlimited car washes and a separate line & dedicated car wash services those customers (i.e. a single-server single-queue model). Assume VIP customers arrive every 10 minutes on average and that their inter-arrival time is exponentially distributed. Also, assume that processing (washing) time is the sum of two components:

1-A constant (i.e. not random) basic washing time that is exactly 4 minutes.

2-A random extra-service time that is exponentially distributed with mean time of 2 minutes.

In Excel, simulate the arrival times and processing times of VIP customers at this car wash using 2,000 sample customers. Using the results of your simulation, calculate the percentage of VIP customers that were in the process (i.e. waiting+washing) for longer than 10 minutes. Press F9 to rerun your simulation several times and record the results for the percentage of customers who wait longer than 10 minutes. Using the median of these recorded percentages as your estimate of the percentage of customers expected to wait longer than 10 minutes, enter that probability here as a two digit decimal e.g. 0.25, 0.45, 0.99, etc.)

Reference no: EM132261541

Questions Cloud

You can improve your own behavior in the workplace : Identify and explain a way that you can improve your own behavior in the workplace to be more happy

Create athenahealth marketing plan : Create an Athenahealth Marketing Plan with the following elements: implementation, control, budget, timing, and contingency plans.

Competition strongly influences supply and demand curve : Four types of competition exist in business. The type of competition strongly influences the supply and demand curve.

Depth analysis of topic in business ethics : The paper should present significant background facts and in-depth analysis of a topic in business ethics.

Arrival times and processing times of vip customers : In Excel, simulate the arrival times and processing times of VIP customers at this car wash using 2,000 sample customers.

Walgreen has one pharmacist whose time to fill prescriptions : Walgreen’s has one pharmacist whose time to fill prescriptions is exponentially distributed with mean of 2.5 minutes 20 customers per hour arrive to pharmacy

Create an athenahealth marketing plan : Create an Athenahealth Marketing Plan with the following elements: implementation, control, budget, timing, and contingency plans.

Communication plan for marketing to new target audience : Propose a communication plan for marketing to a new target audience for GEICO insurance- for males and females between 22-32 years old -

Concerned about doing qualitative risk analysis : You are the project manager for a major technological project. You are concerned about doing qualitative risk analysis.

User Account

All Pages