Reference no: EM132247287

Communications Management:

Your boss has a habit of making last-minute arrangements with clients-‘the scramble’, as you and your co-worker call it, that somehow precedes most important deals. This current negotiation is no exception. Your boss leaves you voicemail saying that an important client is arriving late in the afternoon for a business meeting, but needs his dry-cleaning dropped off at a nearby cleaner no later than 6pm. Your boss tells you to stop by his office around 4:30 pm to pick up the bag of laundry and take it over to the dry-cleaner, then to pick it up the next morning. You have worked for the company for four years and have never been asked to do these sorts of non-work tasks. They are definitely not part of your job description.

In this situation, you worry about two types of response:

a) Your boss needs your service and you have to send him a ‘Yes’ letter.

OR

b) The service asked by your boss is not among your prerogatives and you can send him ‘No’ letter.

1) For every alternative, write a letter while justifying the nature of your response. Your letters should consider all ethical consideration (specify why you say yes or no; begin with buffer when needed; clearly state what you can and cannot do; offer alternatives to your boss; maintaining goodwill…).

Your boss ask also from you to inform the operations director and commercial director about this business meeting and ask from them to prepare their interventions.

2) What is/are the form(s) of in-house communication is/are more appropriate for this case? Why?