Are you willing to negotiate achieve customer satisfaction

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Reference no: EM132292958

Assignment: Watch these videos: 1. The Customer is Always Right (By American Express Business)

2. Are Customers Always Right? We Asked Las Vegas (By The Show)

3. Is the Customer Always Right? (By PragerU)

Step 1: Respond to the following, and if appropriate, include personal experience as part of your answers:

a. Do you agree or disagree with the statement, "The customer is always right"?

b. Are you willing to negotiate to achieve customer satisfaction?

Explain your answers using personal experiences or stories and examples that illustrate both positive and not-so-satisfactory ways to handle difficult customers.

Reference no: EM132292958

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