Reference no: EM133273078

PLEASE ANSWER THE QUESTION BASED ON THE SCENARIO AND VOICEMAIL BELOW:

Scenario

Your organization recently shifted to remote work. Since that time, you have heard complaints from a few co-workers concerning the lack of collaboration tools and difficulty effectively collaborating in a remote environment. Your co-worker recently left you a voicemail expressing extreme frustration with the lack of collaboration tools and has asked if there is something that can be done to help the organization select and implement a collaboration tool. To address the problem of lack of collaboration software, you will reply to your co-worker to acknowledge their concerns and let them know you are planning to establish a task force to research effective collaboration tools and suggest replacement technology.

Voicemail

Hey it's Marie, It looks like you are not around right now. So, I will just live a quick message for you. 

I am really frustrated with our new remote work situation, I do know that there are benefits to working remotely but it has also been very challenging. I am just so frustrated our supervisors want us to work together on projects but we don't have any collaboration tools available for us to use. it makes it really difficult to connect with our coworkers. we do not have a way to manage group communication when we all need to meet to discuss the project.

Also, there is no set tools that we can use to comment or suggest edits when working on collaborative documents. not to mention, there is no way to track who is responsible for each component of a project and when their piece of the project is supposed to be due when we were all together in the office we were able to manage this thing through in-person interaction, but we don't really have that option now. something really needs to be done if our company is going to have us working remotely they need to adopt some collaborative tools that will allow us to work together remotely is there's something we can do to convince the leadership team to consider collaborative tools. sorry to leave you this long message but I am really just so frustrated. let's connect soon.

QUESTION

Answer a response to the above voicemail in a message format in which you:

• Acknowledge your co-worker's concerns by summarizing their message and asking any clarifying questions.
• Outline your plans to help resolve the issue by establishing a task force to research effective collaboration tools.
• Reiterate your understanding and empathy for your coworker's concerns and that you will be available for further discussion as needed.

Also, while answering, try to:

• Address all aspects of the problem identified clearly, cohesively, and concisely.
• Tailor the content, tone, and language of your response to the audience.
• Summarize the speaker's message, incorporating all of the speaker's main points clearly.
• Convey openness and approachability.
• Appropriately use informal and formal language.