Reference no: EM133550176
Questions
1. ITIL is concerned with delivering and supporting IT services that are appropriate to the business requirements of the organization. There are 4 important questions to be answered. Which is NOT one of them?
A. How should we do it in our portfolio?
B. How should we do it?
C. How should we do it in a particular context?
D. What should we do?
2. Which of the following is NOT an aspect of Portfolio Communications?
A. Communication methods include dashboards, resource histogram and a communications calendar
B. Identification of those accountable for project success is important.
C. Information needs are more complex because the stakeholders cover a broader range
D. Identification of contingency plans
3. IT investment decisions include just three questions. Which of the following questions is NOT one of the key questions?
A. What to spend it on
B. Who is needed for approval
C. How much to spend
D. How to reconcile the needs of different constituencies
4. According to the article Information Technology Governance Practices and Stakeholders Management, IT governance emerged from the concept of corporate governance. Corporate governance refers to a set of:
A. mechanisms/systems for direction
B. rules, processes, policies
C. controls and procedures
D. All of the above
5. If a program is in yellow status OVERALL, that means that at LEAST one key status criteria is YELLOW, but none is RED.
True
False