Reference no: EM133176146

Problem:

Your written presentation can be the PPTs or visuals you use in your oral presentation. Present a summary background (from part 1) of the franchised business you selected and outline your experience. Explain how your negative experience was handled/resolved or if it was a positive experience, how could it be further enhanced (reference appropriate concepts/information from the textbook) and highlight strategies that support your thinking.

Consider during your experience and determine why they are important;

• Was the customer service employee well-groomed and professional in their manner?
• Did they wear uniforms and if so, were they neat and clean?
• Was the staff friendly, positive, and seemed to enjoy their work?
• Was the physical store clean and orderly?
• What was the atmosphere/ambiance like?
• Were the parking lots and walkways clean and maintained?
• Was there music playing? If so, what genre was it? How was the volume level?
• Were the employees knowledgeable and helpful?
• What areas studied in this course went well?
• Based on the class discussions, what could the business improve upon?
• How would you rate your experience out of 10?

You must be confident, knowledgeable, and be sure to use terminology and concepts from the course. Make use of appropriate introductory statements and conclusions.