Appropriate emotions are displayed for customers

Assignment Help Operation Management

Reference no: EM131801309

1. When you are practicing______ , the appropriate emotions are displayed for customers to see but not actually felt by the employee.

surface acting

deep acting

emotional contagion

external labor

2. __________ refers to any communication that indicates personal warmth or closeness.

Immediacy

Idiocy

Idealism

Reciprocity

3. When support is used as a_____ , it is given by one person in order to be “owed” support at some future time.

job motive

commodity

crutch

mentoring activity

4. A work spouse typically is a close but ________ relationship.

existential

platonic

secretive

volatile

5. _________ in the workplace can involve charges of sexual harassment, negative performance reviews, or the creation of a hostile work environment.

Life

Paybacks

Outrage

Revenge

Reference no: EM131801309

Questions Cloud

Four levels of managers who use planning : Which of the following is one of the four levels of managers who use planning. Which of the following is one of the four levels of managers who use planning

Types of teams produce one-time outputs and are time-limited : These types of teams produce one-time outputs and are time-limited. One disadvantage of impromptu verbal RJPs is that the organization has no way to.

Statements is true of bureaucratic control : Which of the following statements is true of market control? Which of the following statements is true of bureaucratic control?

What is the cheapest way to fill the orders : A quarry uses five types of rocks to fulfill four orders. What is the cheapest way to fill the orders?

Appropriate emotions are displayed for customers : When you are practicing______ , the appropriate emotions are displayed for customers to see but not actually felt by the employee.

What are the common negotiation pitfalls : What is negotiation? What are the common negotiation pitfalls? What are the strategies to overcome them?

What is the duration of the critical path : A project has eight activities: A, B, C, D, E, F, G, and H. Activities A, B can start anytime. What is the duration of the critical path?

Requirements discovered during systems analysis : What are the three categories that systems analysts use to organize all the requirements discovered during systems analysis?

What specific gaps are these apps attempting to mitigate : Explain the impact of these Apps on Quality or the perception of Quality. What specific gaps are these Apps attempting to mitigate?

User Account

All Pages